Terms of Service

These terms govern the provision of the Essential Online Presence System (“the Service”) by Dean Cordon, sole trader trading as CordonApps (“CordonApps”, “we”), to you (“the Client”). By engaging us in writing (email confirmation, signed proposal, or paying the first invoice), you accept these terms.

• A custom full-stack website (bespoke design, front-end + back-end, admin panel).
• Full Google Business setup and management (Search Console, Analytics, Google Business Profile, sitemap submission, indexing).
• Local SEO Powerhouse development (schema, meta, internal linking, speed, keywords, local SEO).
• Unlimited feature requests, one at a time, with a 48-hour turnaround.
• Weekly improvements for 3 months from project start.
• Final handover after full optimisation.

Total investment: £3,597 (incl. any applicable taxes unless stated otherwise on the invoice). Split as:

• £699 per calendar month for 3 consecutive months, invoiced at the start of each month and payable within 7 days.
• £1,500 final handover fee, invoiced at the end of month 3 once the build is complete and ready for transfer.

Late payment may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. We may pause work on any unpaid invoice older than 14 days.

Our refund policy is deliberately simple and weighted in your favour:

• The monthly fees (£699 × 3 = £2,097) cover ongoing build, optimisation and Google management throughout the 3-month period. Once a month has begun, that month is non-refundable. You may cancel for any reason with 7 days’ written notice; the cancellation takes effect at the end of the current paid month and no further monthly fees will be charged.
• The £1,500 final handover fee is your guarantee. If at the end of month 3 you are not happy with the end result, you may reject the handover and refuse the final payment. In that case the website will be taken down immediately and you will not be charged the £1,500.

Plain English: you pay £699/month for the work done each month. At the end, if you don’t love it, you simply don’t pay the final £1,500 and we take the site down. No legal fight, no awkward emails. That’s our promise.

• During the engagement, we retain ownership of all custom code, designs and assets we create.
• Upon receipt of the final £1,500 handover payment, all intellectual property in the final deliverables (custom code, design files, written content we produced) transfers to you with a perpetual, worldwide licence.
• If you reject the handover under clause 4, no IP transfers and the site is removed.
• Pre-existing tools, libraries, open-source components and our internal know-how remain our property and (where applicable) the property of their original authors.
• You retain ownership of any content, brand assets and credentials you provide.

• Provide accurate information and timely responses (we aim for 48-hour turnaround on feature requests, which depends on receiving what we need from you).
• Hold rights to all materials you supply (logos, photos, copy).
• Maintain ownership and access to your domain name, Google accounts, and any third-party services we set up on your behalf.
• Comply with the law — we will not build anything misleading, illegal, or that breaches third-party rights.

Both parties will keep confidential any non-public information shared during the engagement. This obligation survives termination.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.

Subject to the above, our total liability to you arising out of or in connection with the Service shall not exceed the total fees actually paid by you in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect or consequential losses, loss of profits, loss of revenue, loss of business, or loss of anticipated savings.

• You may cancel at any time with 7 days' notice (see clause 4).
• We may suspend or terminate the Service if you are more than 14 days late on any invoice, breach these terms materially, or behave abusively.
• Termination does not affect rights accrued before termination.

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf as part of the Service, we will do so as a data processor under a written data processing agreement on request.

Neither party is liable for failure or delay caused by events outside reasonable control (e.g. outages of critical third-party services, natural disasters, government action).

• These terms are the entire agreement between us regarding the Service.
• No waiver of any term is effective unless in writing.
• If any clause is found unenforceable, the rest remain in force.
• We may update these terms by giving you reasonable written notice; continued engagement after notice constitutes acceptance.

These terms and any disputes are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Questions about these terms? dean@cordonapps.co.uk or 01442 732 125.