Legal Information

Data Collection

We only collect the information necessary to respond to enquiries, deliver projects, and improve our services. This includes:

• Contact information (name, email, phone number, company)
• Project details and requirements
• Communication history and feedback
• Website usage data (analytics, cookies)

Data Usage

Your data is used exclusively to:

• Respond to your enquiries and provide quotes
• Deliver contracted services and support
• Send relevant updates about your project
• Improve our website and services

Data Protection

We are committed to protecting your data:

• We never sell or share your data with third parties for marketing
• All data is stored securely using industry-standard encryption
• We are fully UK GDPR and Data Protection Act 2018 compliant
• You can request deletion of your data at any time
• Data is stored within the UK/EEA

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you submit a contact form or subscribe to updates
• Legitimate interests: To improve our website and services
• Contract: To deliver services you have purchased

Data Retention

We retain personal data only as long as necessary:

• Contact form enquiries: 2 years from last contact
• Project-related data: Duration of project + 6 years (for UK legal requirements)
• Analytics data: Anonymised after 26 months

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

To exercise any of your rights or for data protection enquiries, contact us at hello@cordonapps.co.uk

Company Information

CordonApps operates in the United Kingdom and is subject to UK law:

• Trading name: CordonApps
• Location: Hemel Hempstead, Hertfordshire, United Kingdom
• Email: hello@cordonapps.co.uk
• These terms are governed by the laws of England and Wales

Service Delivery

CordonApps provides digital product development services including app development, web development, AI solutions, and subscription product teams. All services are delivered based on agreed scopes of work.

Transparent Communication

• Clear project scopes agreed upfront
• Regular progress updates and sprint reviews
• No hidden costs or surprise fees
• Open channels for questions and feedback

Payment Terms

• Payment schedules agreed at project start
• Invoices issued according to milestones or monthly cycles
• Payment due within 14 days of invoice date
• Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All prices quoted in GBP (£) unless otherwise stated
• VAT will be added where applicable

Intellectual Property

Upon full payment:

• You own all custom work created for your project
• We retain rights to reusable code libraries and tools
• Third-party components remain under their original licences
• You receive full source code and documentation

Limitation of Liability

To the extent permitted by UK law:

• We provide services with reasonable skill and care
• Our liability is limited to the fees paid for the specific service
• We are not liable for indirect or consequential losses
• Nothing excludes liability for death, personal injury, fraud, or statutory rights

Dispute Resolution

In the event of a dispute:

• We will attempt to resolve issues through good-faith negotiation
• If required, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
• These terms are governed by English law

Mutual Responsibility

Successful projects require collaboration:

• You provide timely feedback and required assets
• We deliver quality work on agreed timelines
• Both parties communicate openly and honestly
• Changes to scope may affect timeline and budget

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how our site is used.

How We Use Cookies

In line with the UK Privacy and Electronic Communications Regulations (PECR), we use the following types of cookies:

• Strictly necessary cookies: Essential for the website to function (e.g., security, form submissions). These do not require consent.
• Analytics cookies: Help us understand visitor behaviour and improve our site. We only use these with your consent.
• Preference cookies: Remember your settings and choices to enhance your experience.

Cookie Consent

We comply with UK PECR requirements:

• Strictly necessary cookies are used automatically
• Analytics and preference cookies require your consent
• You can withdraw consent at any time through browser settings
• We do not use cookies for advertising or tracking across other websites

Managing Cookies

You can control and delete cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy and security → Cookies

Note: Disabling cookies may affect website functionality.